Questions are welcome
Let’s make
the next step clearer.
A question before you begin. Something that isn’t working. A purchase you need help with. You can ask.
A direct place
to write.
The link opens your email app. If you use webmail, copy the address into a new message. Nothing is sent until you send it.
Tell us what you were trying to do and what happened. For an account or purchase question, include the email used at checkout and an order reference if you have one. Never send a password, sign-in code or full card number.
Already have
a Wayfinder?
Your account, conversation history and existing purchases are still in the same place. This new design does not create a second account.
I need help with billing or a download.
Check your existing account first, or email support with the order reference and the item you expected. Do not buy again just to recover access or change a membership.
I want to change my coaching schedule or texts.
Use the schedule and preferences in your account. Pausing texts or replying STOP is separate from cancelling paid membership. For a billing cancellation, use the account’s billing controls or contact support and check the confirmation.
Before sharing
something personal.
Ask about conversation records, retention, deletion or export before sharing anything you are unsure about. Avoid including private conversation details in an initial support email.
The existing service policies remain available below. These links open the current policy pages; they have not been replaced by this design preview.
Wayfinder is software-based coaching, not a person, therapy or emergency support.