WORKPLACE HOPE

AI Is Producing More Work, Not Better Work

D
Dennis Willis
5 min read
AI Is Producing More Work, Not Better Work

Gartner has a word for what AI is doing to organizations: workslop. Fast, abundant, low-quality output generated by people under pressure to use tools they do not understand for purposes that were never clarified.

What They Found

Gartner's Future of Work Trends for 2026 identifies a pattern that should embarrass every executive who spent 2024 announcing AI mandates: the overwhelming focus on AI adoption and improving individual productivity has led to an abundance of fast but poor-quality work. They call it workslop. Employees are being pressured to adopt AI for as many use cases as possible, with no time or autonomy to discern if the output is high-quality or fit for purpose.

The disconnect between executive expectations and ground-level reality is stark. CEOs are making bold moves based on AI's promise rather than its proven impact. Layoffs linked to AI dominated headlines, but Gartner data shows fewer than 1% of those layoffs were due to actual productivity gains. The rest were anticipatory -- organizations cutting headcount based on what AI might do, not what it has done.

Gartner's most useful insight is about expertise. The most successful organizations in 2026 will prioritize finding work process experts -- employees whose creativity and systems thinking allow them to redesign entire processes, not just optimize individual tasks. Meanwhile, entry-level roles are declining, and HR will need to turn one-third of its recruiting capacity inward. The pipeline that used to produce experienced workers is drying up because organizations are eliminating the entry points.

What They Missed

Gartner identifies workslop and process expertise as separate trends. They are the same trend. Workslop exists because organizations are optimizing tasks without understanding processes. They handed employees AI tools and said "be more productive" without answering the question "productive at what, and to what standard?" That is not a technology failure. It is a leadership failure. The people issuing AI mandates do not understand the work well enough to define what good output looks like.

The Antidote

The Hero's Journey framework calls this The Vacuum and The Context Bridge working in concert. The Vacuum says: the obstacle in front of workers is not insufficient AI adoption. It is that nobody cleared the path between the tool and the outcome. Workers are drowning in AI-generated output because leadership created pressure to produce without creating clarity about what production means. Remove the ambiguity -- define what quality looks like in each role -- and the tool becomes useful instead of destructive.

The Context Bridge addresses the motivation to care about quality in the first place. A worker who sees no connection between their work and their actual life has zero incentive to distinguish between workslop and craftsmanship. Both satisfy the metric. Only one satisfies the purpose. But purpose requires context -- "here is why this work matters to you, not just to the quarterly report." When a process expert redesigns a workflow, they do it because they understand the system and care about the outcome. That understanding and care do not emerge from mandates. They emerge from leadership that connects the work to the worker's journey.

What This Looks Like Monday

Before you roll out another AI tool, answer this question for every person on your team: what does excellent output look like in their role, and can they articulate it? If they cannot, the tool will produce more noise, not more signal. Define quality first. Automate second.

Source: Gartner

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